Privacy Policy

HIPAA and PHI

Certain health-related information collected or processed by TrueMedAI may constitute Protected Health Information (PHI) governed by HIPAA. When PHI is involved and HIPAA applies, HIPAA — not this Privacy Policy — will govern how that PHI is handled.

Information We Collect

• Identifiers & Account Information Name, email, phone, mailing address, username, password.
• Health & Appointment Information Health conditions, symptoms, history, appointment details.
• Device & Technical Data IP, device identifiers, browser/OS, usage logs.
• Payment Information Billing and transaction details (processed securely by third parties).
• Sensitive Data Certain health or demographic data when needed to provide services.

Sources of Personal Data

• You Information you provide directly.
• Automatically Through cookies, logs, analytics.
• Third parties Healthcare providers, insurers, service providers.

How We Use Personal Data

• Provide, maintain, and improve services.
• Deliver personalized content and recommendations.
• Process transactions and communicate about accounts.
• Respond to inquiries and provide support.
• Prevent fraud, security incidents, or misuse.
• Comply with legal and regulatory obligations.

How We Disclose Personal Data

• Service Providers Hosting, analytics, payment, messaging, customer support.
• Healthcare Providers & Partners For care coordination, billing, or telehealth.
• Analytics & Advertising To improve services or provide relevant content.
• Legal & Safety To comply with law, protect rights, or prevent harm.

Tracking, Cookies, and Advertising

We and our partners use cookies and similar technologies for site functionality, analytics, and advertising. You may manage settings through your browser or device.

Data Security

We use administrative, technical, and physical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain data as long as necessary for the purposes described, and to meet legal or regulatory obligations. Data no longer required will be deleted or de-identified.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If discovered, such data will be deleted.

Your Rights and Choices

You may have rights under applicable law, such as access, correction, deletion, restriction, or portability of your data. We may verify identity before fulfilling requests.

International Transfers

If you are outside our operating country, your data may be transferred to and processed where we or our partners operate, with safeguards as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a new effective date. Continued use of services means acceptance of the updated policy.