Meet Ellie by TrueMedAI
Patient access in English and Spanish.
Help Spanish-speaking callers reach a clear next step with Ellie’s bilingual patient-access offering.
Listen to the whole conversation
Spanish support is most useful when it extends through the task your patient needs. Ellie supports English and Spanish alongside specialty routing, procedure booking, and insurance verification.
Ask for a demonstration of a supported workflow in each language. Hear the request, information gathering, confirmation, and explanation of the next step—not just the greeting.
Appointment conversations
Hear a representative Spanish booking request and review the resulting appointment or staff task.
Specialty workflows
Use a specialty request your team recognizes so the demonstration reflects the work your practice needs done.
Clarity for the caller
Include an example asking for a date or location to be repeated. Evaluate both the conversation and the operational result.
A diverse caller population needs more than a language list
Several clinics that used other products told us Ellie provided a better experience for older adults and callers from multilingual backgrounds. They highlighted understanding accented English as well as rigid intake and specialty booking difficulties in previous setups.
A caller may prefer English while speaking with an accent. English/Spanish language availability and accent understanding are different needs. Evaluate both with examples representative of your patient population.
Ellie’s confirmed conversation languages are English and Spanish. Explore the patient call experience.
Included in the Growth bundle
Spanish support is included in Growth and higher. Growth is $499/month. Calling usage and EHR integration are billed separately; insurance verification is available as an add-on priced by quote.
See plans and pricing or read the older-caller and multilingual-experience guide.
Your practice. Your workflows.
See Ellie handle the calls your clinic receives.
Bring a representative workflow and synthetic example details. We’ll show how the configured offering fits your practice.