Meet Ellie by TrueMedAI
A better call experience for older adults and multilingual communities.
Several clinics that used other products have told us Ellie provides a better experience for older adults and callers from multilingual backgrounds.
What clinics tell us
Their feedback highlights three everyday concerns: understanding accented English, intake that becomes rigid when information is unavailable, and difficulty completing the specialty procedure appointments their patients need.
These are clinic-reported observations shared with TrueMedAI. They help practices choose meaningful demonstration scenarios and evaluate the configured experience for their own callers.
Accented English
Clinics described multilingual callers speaking accented English and older patients. Ask for examples that reflect your community’s callers.
Appropriate intake
Review what happens when a patient cannot provide an answer. Your practice’s rules determine required information, permitted deferral, and staff follow-up.
Specialty booking
Evaluate the procedures your clinic actually books, including the provider, appointment type, location, and next step for an exception.
Evaluate language and accent separately
A caller can speak fluent English and still be repeatedly misunderstood by a system. Spanish-language availability alone does not address that experience. Ellie offers English and Spanish conversations; feedback about accented English does not imply support for every caller’s first language.
Explore English and Spanish support.
Bring the calls your patients find difficult
For example, include a caller who pauses, corrects a date, asks for a detail to be repeated, or does not know an intake answer. Observe what Ellie understands, how the configured workflow proceeds, and whether the patient receives a clear result.
Older adults have different needs and preferences. Evaluate comfort, accuracy, and ease of completing the request with examples representative of your actual population.
One patient-access offering
Caller experience belongs alongside specialty workflows, language access, and support in Growth at $499/month and higher. Insurance verification is available as an add-on priced by quote. Calling usage and EHR integration are billed separately.
Read the patient-experience guide and explore the complete bundle.
Your practice. Your workflows.
See Ellie handle the calls your clinic receives.
Bring a representative workflow and synthetic example details. We’ll show how the configured offering fits your practice.