Meet Ellie by TrueMedAI
Hands-on support for the way your clinic works.
Ellie’s white-glove support is part of the patient-access offering, helping your practice discuss its real workflows with the TrueMedAI team.
Start with your actual setup
Your specialties, providers, locations, appointment types, languages, and insurance processes shape the right configuration. Bring the workflows your front office uses and the exceptions your team handles frequently.
TrueMedAI offers white-glove support today. During evaluation, discuss the setup, validation, and ongoing service available for your practice, with responsibilities and terms described in your proposal.
Discuss the workflow
Walk through routine appointments, specialty procedures, routing decisions, and your requirements for missing intake information.
Review representative calls
Use synthetic examples in English and Spanish. Include a booking request and an exception that needs a clear next step.
Plan for changes
Discuss how your practice raises issues, requests configuration changes, and reviews the agreed support scope.
Support belongs in the buying decision
A good demonstration should show the result your staff sees as well as the conversation your patient hears. A support discussion should explain who helps with your configured setup and how your practice requests changes after launch.
For example, adding a provider or changing an appointment type can affect routing and booking. Discuss how a change like that would be handled under the proposed service.
Included in the Growth bundle
White-glove support is included in Growth at $499/month and higher, alongside specialty workflows, Spanish support, and patient experience. Insurance verification is a separately quoted add-on; calling usage and EHR integration are billed separately. Review the agreed support responsibilities.
Explore transparent pricing or read the pricing-and-support comparison.
Your practice. Your workflows.
See Ellie handle the calls your clinic receives.
Bring a representative workflow and synthetic example details. We’ll show how the configured offering fits your practice.