Ellie · Healthcare AI Assistant

Meet Ellie — your patients' AI guide to the right care.

A patient experience
your callers can feel.

Ellie is TrueMedAI's empathetic virtual assistant — available on your website and by phone. She listens to patient symptoms, guides them to the right provider, and handles booking end-to-end. More than scheduling: intelligent care direction.

Get Started Explore the features

Growth: $499/month. Insurance verification is available as a separately quoted add-on.

A patient speaking with Ellie, TrueMedAI's AI scheduling assistant, during a phone call from a home office
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Hear an illustrative English call

Built for patient access

Built around your clinic.
Considerate of your callers.

Go beyond answering the phone. Connect the caller's request to your specialty rules, appointment types, and next steps.

Specialty routing & procedure booking

Handle multi-specialty workflows and book the specific procedure appointment your patient needs, using your practice's scheduling rules.

Explore specialty workflows

Older callers & accents

Clinics that used other products reported a better experience with Ellie for older patients and callers from multiethnic and multilingual backgrounds speaking accented English. Evaluate pauses, corrections, and missing intake information.

Explore caller experience

English & Spanish support

Help callers complete scheduling conversations in English or Spanish. Evaluate the complete workflow in the language your patients use.

Explore Spanish support

Transparent, competitive pricing

Growth is $499/month with published standard pricing. Calling usage and EHR integration are billed separately; insurance verification is a quoted add-on.

Review plans & pricing

White-glove support

Work with our team on the specialty workflows and caller scenarios that matter to your clinic, from setup through ongoing refinement.

Explore hands-on support

Insurance verification add-on

Add insurance verification to your patient-access workflow with a separate quote. Review the supported scope and the next step when a result needs staff attention.

Explore verification

What clinics tell us

A caller should be able
to move forward.

Several clinics told us previous products struggled with their actual specialty setup, specific procedure appointments, or rigid intake requirements. They reported a better experience with Ellie for older adults and callers from multilingual backgrounds.

That feedback includes understanding accented English. Spanish-language support is a separate capability; a caller's accent does not tell you which language they want to use.

Explore patient call experience

Diverse voices, familiar requests

Clinics serve older patients and callers from multilingual backgrounds who speak accented English. Include the communication needs of your own callers in a tailored demonstration.

When an answer is missing

A caller may not remember a detail from their surgical history. Review which information your clinic requires before booking, which can be completed later, and when staff should help.

The right appointment type

Test the procedure your clinic actually schedules, including provider, location, and preparation rules. A successful generic appointment demo should lead to a specialty-specific demonstration.

Patient access, connected

Insurance verification
belongs in the workflow.

Ellie's insurance verification is available today as a separately quoted add-on. Walk through your clinic's insurance workflow with our team to confirm supported checks, integrations, and where results go.

Review insurance verification
  1. 01

    Define the check

    Agree what your practice needs verified and where it fits in the scheduling journey.

  2. 02

    Review the result

    Demonstrate the supported verification workflow and how the result reaches your team.

  3. 03

    Plan the exception

    Agree the staff follow-up when information is unavailable or requires review.

White-glove support

Your workflows.
Our team alongside yours.

Bring your specialties, appointment types, language needs, and insurance process. We'll work through the implementation scope together.

1

Review your practice

Discuss your call reasons, specialty rules, procedure bookings, and situations that need staff involvement.

2

Demonstrate your workflows

Evaluate representative English and Spanish conversations, missing information, and your actual appointment types.

3

Launch with support

Agree the implementation scope and ongoing support, then review how the configured workflows serve your practice.

See the implementation approachRequest a workflow consultation

Start free — no commitment

Try it before
you scale

Launch a custom scheduling app in minutes — no EHR setup, no contract.

Free Trial
Custom web app and chat only — no EHR setup required.
Free
  • Custom-branded web app
  • AI chat scheduling (web)
  • Internal calendar view
  • Card on file — not charged during the trial
  • No IT setup needed
Start free trial
Pay As You Go
No monthly fee. Pay only when a patient books.
$ 10 /booking
  • Custom web app & AI chat scheduling
  • AI phone scheduling agent
  • Website scheduling widget
  • SMS & email reminders
  • Digital intake & online check-in
  • No monthly commitment
  • Billed per confirmed booking; cancellations excluded
Get started
Answering-Service Add-On
$139/month where applicable outside the Growth-and-higher bundle. Included Growth services are not charged again.
$ 139 /mo
  • AI receptionist answers after-hours calls
  • Includes call summary and transcript emailed to your team.
  • Custom instructions for complex workflows available.
  • HIPAA-compliant BAA
  • Multiple locations? Contact sales for location pricing
Start free trial
  • 700 minutes per month included per location
  • $0.18 per minute after 700 minutes

Monthly plans

One Growth plan.
Built around your practice.

Growth is $499/month with specialty routing and procedure booking, English and Spanish support, patient experience, and white-glove support. Insurance verification is a separately quoted add-on.

Monthly
Annual Save up to 20%
Starter
Solo practice — 1–2 providers, independent clinics.
$ 199 /mo
  • Up to 2 providers
  • 500 appointments/mo
  • Website scheduling
  • AI chat scheduling
  • SMS & email reminders
  • Data export
  • HIPAA-compliant BAA
Optional add-ons
Intake & online check-in +$49/mo
EHR integration Available
Start free trial
Most Popular
Growth
Specialty patient access — up to 10 providers, multi-location.
$ 499 /mo
  • Everything in Starter
  • Up to 10 providers
  • Specialty routing & procedure booking
  • AI phone scheduling agent
  • English & Spanish support
  • Patient experience for older & multilingual callers
  • White-glove support
  • Analytics & no-show reports
  • Custom branded widget
  • Multi-location support
  • Intake & online check-in included
Calling usage billed separately
EHR integration billed separately
Insurance verification is an add-on service, priced by quote.
Start free trial
Health System
Multi-location organizations and large provider networks.
Custom
  • Everything in Growth
  • Multi-location organization
  • Multi-EHR integration (eCW, athenahealth)
  • Specialty workflows, Spanish support & white-glove service
  • Support scope tailored to your organization
  • Hands-on implementation support
Calling usage billed separately
EHR integration billed separately
Insurance verification is an add-on service, priced by quote.
Contact for pricing
Integration-ready, not integration-required. During your free trial, TrueMedAI simulates your scheduling workflow — no EHR connection needed. You see the AI, the calendar, and the patient experience exactly as it will run. Live EHR sync is configured when you're ready to go live.
Learn more about pricing

The TrueMedAI blog

Articles for better
patient access.

Read all four guides on healthcare AI reception, specialty booking, caller experience, and pricing.

Vendor comparison

Top 7 AI Receptionists for Healthcare Practices

A TrueMedAI-authored shortlist covering capabilities, pricing visibility, and implementation questions.

Read the comparison

Specialty workflows

Routing, Procedure Booking & Verification

Evaluate appointment types and exceptions that a generic scheduling demonstration can miss.

Read the specialty guide

Patient experience

Spanish Support & Older-Caller Experience

Explore language access, accented English, and the patient experience clinics described.

Read the experience guide

Pricing and support

AI Receptionist Pricing: Bundled Plans vs. Custom Agent Quotes

Compare published plan prices, separately billed calling and EHR integration, and the scope of a complete proposal.

Read the pricing guide
Browse the blog

Ready to see your clinic's
workflows in action?

Bring a specialty appointment, a language need, or an insurance question. See how Ellie fits your practice.

Get Started Book a Tailored Demo
🔒 HIPAA Compliant
✓ Free trial with credit card signup
✓ White-glove support
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